Please read these terms and conditions carefully before purchasing.
Placing your order will indicate to us your acceptance of these terms and conditions.

COPYRIGHT

All designs on this website are the sole property of Paper Darling and are covered by copyright. They may not be reproduced in any fashion without the permission of Paper Darling. Any breach of copyright will be pursued. 

Paper Darling reserves the right to reproduce any part of any work produced by Paper Darling for marketing purposes. Unless strictly instructed otherwise by a customer prior to placing an order or a NDA has been presented and signed by both parties. 

Paper Darling reserves the right to use any design created for a customer as samples and can photograph this stationery for advertising in print, online wedding directories, across social media and throughout website galleries.

COPYRIGHT PERMISSION

It is the client's responsibility to obtain copyright permission for the use of song lyrics, venue logos or other material used throughout the stationery.

PAYMENT

Full payment is required before your artwork is created and emailed through to you for approval. If your order changes and exceeds the amount spent, you will be sent an invoice to conclude the balance prior to print production. 

Payment can be made via:

  • Credit Card - Secure payment via online store 
  • Direct Debit to the below BNZ bank account: ( For New Zealand customers only )
  • BJ & SJ SYME LIMITED 02-0466-0353676-000

CURRENCY

All dollar amounts are in New Zealand dollars and pricing includes GST.

QUANTITY

We do have a minimum quantity for each item which can be found on each item in our shopping cart. Please contact us if you require less than the specified minimum as there will be a fee that applies depending the quantity you require.

SUPPLYING YOUR DETAILS

Submit your order via our shopping cart and make your payment. This confirms your order. Additional wording can be supplied electronically via email or MS Word, MS Excel document after you have placed your order. Please no hand drawings or notes. Any invitation wording can be changed to suit your requirements, however the amount of wording used will be limited to the constraints of the design you have chosen and will be designed at the discretion of Paper Darling. 

You will be asked to supply your guest list after you have approved your artwork. A guest list can be sent via MS Word or MS Excel.

COLOURS

When viewing designs on screen colours do vary depending on different monitors. There maybe a slight variation. 

Due to the variable nature of the digital printing process, these colours do shift between each print run, therefore an identical match between print runs is not possible. 

We have chosen to work with the very best print suppliers from New Zealand and Australia to print our products who meet our high-standards.  

PROOFING

You will receive an emailed proof of your design within 48 hours of placing your order. You will need to check this proof very carefully for any errors or changes you'd like to make. Let us know of any changes at this point. You are entitled to 3 rounds of changes. If your proof requires more changes than this, you will be charged an extra $60 per round of changes which is to be paid before we complete your artwork. You will then be asked to send an approval email which effectively allows us to send your artwork to print. Thoroughly check your proof when you receive it. 

ERRORS

Paper Darling cannot be held responsible for any typing errors noticed after the proofs have been approved. Any amendments made after approval and printing will incur an extra charge. Please notify Paper Darling immediately if you notice any errors on your stationery once you have received it. If any errors do occur after approval that differ from your approved artwork, your order will be corrected, printed and delivered at no charge. Client error after the proof has been approved can be reprinted at the clients expense. The re-print will be placed in the print cue at the time of second approval and will not be prioritised over other customer orders if the client is at fault. 

TIMING AND DELIVERY  

Once we receive your order/payment and wording, work starts immediately on your design. Allow 48 hours from placing your order to receiving your emailed proof. Once you are happy with the emailed proof you will be asked to approve to go to print. Once you have sent us your approval indicating your artwork is correct, allow at least 2 - 3 weeks for printing assembly and delivery (dependant on print method chosen). If you require a shorter delivery time let us know and we will do our best to meet your deadline. At certain peak times of the year we get extremely busy and it can take up to 6 weeks for an order to be completed. Please ensure you order your stationery at least 6-8 weeks in advance of your mail-out date to avoid stress of any potential extended lead time.

DELIVERY CHARGES WITHIN NEW ZEALAND 

The cost for postage within Australia for boxed invitation orders is a flat fee of $15. However large format signage does incur a separate delivery fee of $40.

All orders are sent via NZ POST. All of our packages require a signature on delivery, therefore supplying a delivery address where you ( or someone you know ) will be able to sign for your goods is essential.

We would of fulfilled our delivery deadline requirements even if a card has been left and you were not home to collect your package. 

CANCELLATIONS/ REFUNDS

As Paper Darling is a service based business, all of our products are made to order and once we have received your order and payment the work gets started, therefore we do not offer refunds. Please choose carefully upon ordering. 

LOSS OR DAMAGE

Paper Darling cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used. 

You will be supplied with a courier tracking number on the day that your package is collected from our studio so you can track your goods from door to door. 

PRICES

All prices are subject to change without notice. If a quote has been supplied by Paper Darling, please take note of the quote expiration date is this date will be strictly enforced.

STOCK AVAILABILITY

Orders are subject to stock availability. In the event of supply difficulties Paper Darling will inform you and discuss alternative materials or designs.

All rights reserved © copyright 2021 Paper Darling